Jobber vs ServiceTitan: self-serve software or a managed rollout?

Decide by how your office runs, not by truck count

The real split is whether you have an office that needs its own system, not how many vans you own. ServiceTitan’s demo form asks your industry, your number of technicians, whether you have at least one full-time office employee, whether you work residential or commercial, and whether your jobs are service and replacement or construction and remodel (ServiceTitan pricing). Its home page pitches “software for commercial and residential trades” with project management, progress billing and WIP reporting alongside dispatch (ServiceTitan).

Jobber is built to be bought without a salesperson. Its pricing page asks only your team size (just me, 2-5, 6-10, 11-15 or 16 or more), shows a price for each plan at that size, and sends 16 or more to sales (Jobber pricing).

Key takeaway: If the owner still answers the phone and does the dispatching, Jobber is the natural fit and you can price it tonight. If you have people whose whole job is booking calls, dispatching and running payroll, get the ServiceTitan quote. That is the customer its sales process asks about.

Price Jobber at your headcount

Jobber’s plans now come in user bundles, so find your row before comparing features. Each plan is priced for 1, 5, 10 or 15 included users, extra users are $29 a month, and there are three billing options: monthly with no commitment, monthly on a 1-year commitment, and annual prepaid (Jobber pricing).

Plan	1 user	5 users	10 users	15 users
Core	$49 / $29	not offered	not offered	not offered
Connect	$139 / $99	$199 / $149	$299 / $229	$399 / $299
Grow	$199 / $149	$299 / $229	$399 / $299	$499 / $399
Plus	not offered	$499 / $399	$599 / $449	$699 / $529

Each cell is the no-commitment monthly price / the standard annual rate per month, billed annually. Core is shown only for “just me” and Plus starts at five users (Jobber pricing). Features climb with the plan: Connect adds automated reminders, automatic payments and a QuickBooks Online sync; Grow adds job costing, two-way SMS and custom automations; Plus adds crew scheduling, custom reports, Pipeline, Marketing Suite, the AI Receptionist, and dedicated onboarding with Premium Support (Jobber pricing page).

Example: An eight-login crew can benchmark the published Grow ten-user bundle at $399/month or $299/month equivalent billed annually. Compare that benchmark with a written smaller-bundle-plus-seats proposal.

Watch out: The standard rates were rechecked October 19, 2026. Promotions change; compare renewal price and the commitment rather than an expired first-year offer.

Know what each ServiceTitan package unlocks before the quote

ServiceTitan gives you package names and feature lists but no numbers, so use the lists to decide which package to ask about. Its pricing page shows three packages and says “Our per-technician pricing is designed to fit your business and goals, at any size” (ServiceTitan pricing).

Package	Features the pricing page marks as included
Starter	Dispatching, scheduling, call booking, invoicing, pricebook
Essentials	Starter plus mobile estimates and payroll management
The Works	Adds configurable payroll, advanced reporting, commission tracking, customizable memberships

Separate “Pro” products are listed next to the packages: Marketing Pro, Contact Center Pro, Pricebook Pro, Fleet Pro, Scheduling Pro, Dispatch Pro and Field Pro, plus an AI Virtual Agent, payments, integrated financing and accounts payable (ServiceTitan pricing page). Ask which of these a demo account has switched on. The home page also lists more than 70 pre-built integrations, including Sage and Viewpoint Spectrum on the commercial side (ServiceTitan).

Compare that with Jobber: job costing arrives on Grow and custom reports on Plus, progress invoicing is listed, and a Gusto integration syncs timesheets for payroll. Commission tracking and membership programs are not listed on Jobber’s pricing page (Jobber pricing). If commissions and memberships run your business, that is a reason to take the ServiceTitan call.

Budget for the rollout, not just the license

ServiceTitan tells you onboarding is a structured project; plan the staff time for it. Its onboarding page says the process configures your software “to run the way thousands of the best contractors run”, trains your whole team, adds you to an online community during onboarding, and gives you a customer success manager after go-live (ServiceTitan onboarding). It does not publish how long that takes or whether it costs extra.

Jobber is start-now software. The trial gives 14 days on Grow with no card, you can upgrade any time and downgrade at the end of a billing cycle, and dedicated onboarding is listed only on Plus (Jobber pricing). Its contract rules are published too: monthly with no commitment can be cancelled any time, the 1-year commitment bills to the end of the term if you cancel, and an annual prepayment is non-refundable (Jobber pricing page).

Tip: Whatever you choose, pick one person to own the setup and give them hours in the calendar for it. A managed onboarding still needs someone at your end to load the price book, customers and technicians.

Your ServiceTitan quote worksheet

1. Package quoted (Starter, Essentials or The Works) and the features you actually need from it.
2. Price per technician, and how office users, dispatchers and managers are counted.
3. Every Pro product and add-on in the quote, each with its own monthly price.
4. Onboarding: scope, fee if any, expected weeks to go-live, and the staff hours you must supply.
5. Payment processing rates, if you will take payments through ServiceTitan.
6. Contract length, renewal terms, price increases at renewal, and how you export your data if you leave.
7. Your Jobber monthly and annual number at the same headcount, from the table above, as the comparison line.

Get ServiceTitan’s package contents, contract term, onboarding fees and timeline, and payment rates in the written quote; its pages leave those commercial details unpriced.

Write an acceptance record for the office that will run it

ServiceTitan’s onboarding description includes configuration and training. Scope the weeks, fees and staff time in your proposal. Smaller shops can still ask for a quote; the office-employee question is part of its demo form, not a stated eligibility cutoff.

Ask for three concrete deliverables: a dispatcher can move a booked call without losing its instructions; payroll or commission records can be reconciled by the responsible person; and a sample historical customer can be found with the data actually promised in the import scope. For each, write the package/add-on, vendor task, customer task and acceptance evidence. Record what stays in the old system.

This decision differs from simply adding Jobber users. If the existing platform can complete the same office journey with an affordable tier or process change, an extra technician alone is not a reason to migrate. If it cannot, use the deliverables to judge a written ServiceTitan proposal against your Jobber budget and the office process you need.